FAQ

Frequently Asked Questions

How can I use the eSIM service?

iOS: You must have iOS 12.1 or later and an unlocked iPhone. Any iPhone newer than the XR or XS supports eSIM. (Note: When you purchase a device under contract from a mobile operator, it is standard practice for them to block connectivity from any other provider. In this case, your device will be considered "locked," at least until the contract expires. You can check with your operator to see if it is possible to unlock the eSIM on your device.) Samsung, Pixel, and many Androids support eSIM.

In what scenarios can the eSIM service be used?

Here are some of the many ways you can use an eSIM:

  • Add a local data plan when traveling outside your country or region.
  • Use eSIM for data and keep your voice line separate.

How to set up an eSIM for iOS?

  1. Purchase the eSIM data plan on our website.
  2. Receive the eSIM QR code via email.

  3. Set up your eSIM profile as follows:

    • Go to [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan].

    • Scan the QR code provided via email.

    • Tap [Add Cellular Plan].

    • Choose the [Secondary] label and rename it "eSIM."

    • Select the "Use eSIM only for cellular data" option and tap [Continue].

    • Select the "Use Primary as preferred line" option and tap [Done].

    • Verify that the APN Name matches the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].

How to set up an eSIM for Android?

  1. Purchase the eSIM data plan on our website.

  2. Receive the eSIM QR code via email.

  3. Set up your eSIM profile as follows:

    • Go to [Settings] > [Network & Internet] > [Mobile Network].

    • Tap "Download a SIM instead?" > Download your SIM > Tap [Next].

    • Scan the QR code provided via email.

    • Tap [Download] and [Done].

    • Verify that the APN Name matches the eSIM order: Tap 'eSIM' and tap [Advanced] > Tap [Access Point Names] > [APN].



How fast is the network speed?

  • 4G/LTE service is available in most countries and coverage is being expanded in others.

Are voice calls and SMS included?

  • Only data service is available.

How to use dual SIM on iPhone and set up the cellular plan with eSIM?

  • Dual SIM on iPhone gives you the freedom to have separate voice/SMS and data plans. Currently, only cellular data is available on our eSIM platform. Therefore, after scanning a QR code to add the eSIM, label it as "Secondary" on the "Cellular Plan Labels" page, then go to the "Default Line" page and choose "Use [Secondary] only for cellular data." You will see a small "Cellular Plan Not Certified" pop-up; simply click "OK." For further questions about dual SIM, consult the official document on the Apple website: Apple Dual SIM Support.

Do I need to turn on Data Roaming when using an eSIM?

  • Yes, make sure Data Roaming is on. Go to "Settings" > "Cellular" and turn on "Data Roaming." Remember to turn it off after use as well.

How to remove the eSIM data plan after use?

  • You can use your phone's eSIM deletion feature.

How can I get my eSIM after payment?

  • You will receive an email with your QR code. Check your spam folder if you do not receive it within 1 minute.

How is the plan validity period calculated?

  • The actual usage time for some data plans may begin upon the first connection of your eSIM. We will describe this in the package information.

How to check the remaining data balance?

  • For some packages, you can view data usage within the order, and for some orders, you cannot view data usage. You can go to [Settings - Cellular] on your iPhone to find out how much cellular data you are using.

Can I have the same QR code scanned by multiple phones?

  • No, but the same device can scan the same QR code again.

What can I do if I lose my eSIM QR code?

  • Check your email or contact us.

Will my physical SIM still work while the eSIM is installed?

  • Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi Calling."