Refund policy

4. Refund Policy

4.1 Evaluation of Refund Requests

Refunds will be evaluated on a case-by-case basis in collaboration with network operators.

4.2 Cases Where Refunds Are NOT Granted

Refunds will not be issued in the following cases:

• After the eSIM has been activated.

• If the user has unused data at the end of the plan validity.

• Network coverage issues not attributable to eSIMTravel.

4.3 Refund Procedure

To request a refund, the user must contact customer support at info@esimtravel.it, specifying the reason and attaching any relevant evidence. eSIMTravel will respond within 10 business days.

4.4 Full Refund

Partial refunds will not be granted under any circumstances. A refund will only be issued in full if the service is completely unusable for more than 48 consecutive hours due to reasons attributable to eSIMTravel. In such cases, the user will receive a full refund for the data plan purchased.

Note: This condition applies only if the eSIM has not been activated or if, after activation, the service was not delivered for the full expected duration due to eSIMTravel’s responsibility.